Terms & Conditions

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Terms & Conditions

Payment and credit

When you place an order with us, you are making an offer to buy goods. We will send you an email to confirm your order and then a contract has been made between us.  In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this.

Payment terms are payment upfront in full prior to dispatch (unless otherwise agreed).

A 30-day credit facility will only be given in certain circumstances after a credit /background check has been carried out.  Any late payments we will incur a fee of 5% per month of the total value of the outstanding balance unpaid past their payment due date.

The Mane Hub Ltd will keep ownership of the goods until such a time as any outstanding invoices are paid in full.  Then responsibility for the goods then passes to the buyer upon the receipt of goods.

The Mane Hub Ltd reserves the right to terminate a customer’s credit facilities in favour of pre-payment terms, in the event of repeated late payment.

How to place your order

You can use our website to place an order by selecting the products you wish to buy and adding it to your basket.

Carriage costs where applicable are included in the price quoted prior to payment.

You will be required to pay for the goods in full at the time of ordering.  We use secure payment facilities for online purchases. You can pay for your order by PayPal, Visa, Mastercard or Delta/Connect.

Promotional prices only apply during the period stated.

All prices quoted on our website are in UK pounds and include Value Added Tax at the current rate.

Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.


The price for each product is shown on themanehub.co.uk and includes V.A.T at 20%.  Prices for our products are subject to change without notice.  We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.   Prices shown include and/or exclude VAT where applicable.

We always try to make sure that the prices on themanehub.co.uk are accurate but errors may occur. If we discover an error in pricing of the products in your order, we will inform you as soon as possible using the contact details you supply us with. We will then give you the option of reconfirming your order at the correct price or cancelling it.

Prices are quoted on themanehub.co.uk in GBP


You must pay for your order before it is delivered. You can do so by credit card, debit card or PayPal.

Credit Card

Orders may be processed online, we aim to debit money from your account within one working day after receiving your order.

To ensure that shopping online is secure, your credit/debit card details will be encrypted to minimise the possibility of someone being able to read them as they are sent over the Internet.

Your credit card company may also do security checks to confirm it is you making the order.

All order details and invoices will be sent to the credit card billing address and not the delivery address where the named recipient of the order different

Faulty Goods / Guarantee

If there is a problem with your order, please make sure you record the damage on the courier’s delivery note and sign and date it.  You must then email us at [email protected] and advise of the loss/ damage within 24 hours so that we can record our claim. It’s helpful if you can provide us with a digital photograph of the problem as this normally saves you having to return the goods for inspection. We will deal with the matter in accordance with your legal rights.

If you order has shortages, you must notify us within 24 hours of receipt of goods.

Should your goods arrive damaged through manufacturers defect you should notify us immediately and return the products for examination no later than 7 days from receipt of delivery.  Any customer who uses a damaged item is deemed to have accepted the goods in their current state.

Where damage has occurred through defective materials the full value of the goods will be refunded.  Within this time scale we will replace defective goods free of charge, at our discretion, providing that you have returned to us any faulty goods upon request.

If an item is no longer available, we will offer an alternative. However, our liability will be to replace the faulty goods only and we are unable to guarantee an exact match. In this instance you will have the option of a refund.

Where we replace faulty goods, you are responsible for their disposal if they have not previously been returned to us.


Refunds will be made for any items returned at customer’s expense which are in a saleable condition, in their original packaging, and not damaged within 14 days of receiving them.

Credit Notes or exchanges will be issued within 7 days from receipt of the returned goods. Postage & Packaging at £8.00 per item will be charged for any items re-dispatched.

We will refund or replace items like for like providing the product or packaging is in such a condition that the item is re-saleable and there is 100% volume remaining.  We reserve the right to withhold 25% of the purchase price, this will be increased to 50% in the event an item is either soiled or damaged and cannot be re sold.

Please note that any item purchased in a ‘sale’ cannot be exchanged or refunded.

Due to reasons of hygiene/ safety we are unable to exchange or accept the return of items once they have been contaminated by contact with an animal/ human.


We do not accept liability for any consequential loss of profit or indirect losses.

Website Disclaimer for: www.themanehub.co.uk

This disclaimer details our obligations to you regarding our website. Please read this disclaimer in full before you use this website. Using the website implies that you accept the terms of this disclaimer. We do occasionally update this disclaimer so please refer to them in the future.

Use of Website

You are permitted to use our website for your own purposes and to print and download material from this website if you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission.

The copyright and other intellectual property rights in all material on this website are owned by us or our licensors and must not be reproduced without our prior consent.

Website Images

Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website and will not include any of the pictured accessories, unless stated in the specification of the goods.

We have made every effort to display as accurately as possible the specification of our products that appear on this website. Whilst we try to be as accurate as possible, all information provided is provided in good faith.

This contract is covered by English law.

By placing an order with us, you agree to and accept these terms, as well as our privacy policy and the terms of website use.  We reserve the right to refuse service to anyone for any reason at any time.

Visitor Conduct

With the exception of personally identifiable information, the use of which is covered under our Privacy Policy any material you send or post to this website shall be considered non-proprietary and not confidential. Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes.

When using this website you shall not post or send to or from this website any material for which you have not obtained all necessary consents, is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;

Third Party Links

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

Site Uptime

We take all reasonable steps to ensure that this website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and other technical issues. Therefore, we will not be liable if this website is unavailable at any time.

Exclusion of Liability

We take all reasonable steps to ensure that the information on this website is correct. However, we do not guarantee the correctness or completeness of material on this website. Neither we nor any other party (whether involved in producing, maintaining or delivering this website), shall be liability or responsible for any kind of loss or damage that may result to you or a third party because of your or their use of our website.  Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Law and Jurisdiction

This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.

Any questions regarding our Terms and Conditions should be sent to us at [email protected]

The Mane Hub Ltd reserves the right to alter these terms and conditions at any time without prior notice.